Диплом по программе административное управление в гостиничном хозяйстве

Executive Hotel Management Diploma Program

Background

The 36-week Executive Hotel Management Program is designed to provide students a complete overview of the operation all the departments of a full-size hotel. Students are given the opportunity to put the theories learned in class into immediate use on a daily basis. The theory-plus-practice approach in teaching hospitality management requires students to spend half their time in class and the other half in practical training.

Student enrolled into this program have have the option of living at the hotel campus during the 36 weeks, to experience the hotel from three perspectives: they study as a student, work as an employee and live as a hotel guest.

Academic Component

Our academic curriculum is broad-based, which means it covers all the disciplines necessary to run a hospitality business, for example, accounting & finance, general management, marketing & sales, information technology, human resources, food & beverage management, and rooms division management.

Part of our academic material is based on the highly regarded professional training curriculum from the American Hotel & Lodging Educational Institute. Our lecturers are experienced executives in the hospitality field with a passion for the industry, and are certified by the American Hotel and Lodging Association. 

Each of the following 12 courses are required to pass the academic component of the program.

General Introduction Course

Hospitality Today: An Introduction 103
This course takes a management perspective in introducing students to the organization and structure of hotels, restaurants, clubs, cruise ships, and casino hotels. There are chapters on business ethics, franchising, management contracts, and areas of management responsibility such as human resources, marketing and sales, and advertising.

Food and Beverage Management

Food and Beverage Management 241
This course provides students with the latest information in the areas of operational organization, marketing, nutrition, menu planning, pricing strategies, sanitation, safety practices, service, and production.

Rooms Division Management

Managing Front Office Operations 333
This course includes training in front office skills, check-in and check-out procedures, telephone skills, handling complaints, guest security, reservations, room types, and room forecasting.

Housekeeping Management 338
In this course, students will look at housekeeping and the recruitment, hiring, training, and motivation of employees, as well as the planning and controlling of inventories, quality, safety, and sanitary procedures in every area of the hotel.

Human Resources

Managing Hospitality Human Resources 357
In this course, students will learn strategies in human resources for the lodging and food service industries. The highlights of this course will include employment laws and applications, job analysis and design, planning and recruiting, training and development, evaluating employee performance, labour unions, and global trends.

Supervision in the Hospitality Industry 250
This course teaches students how to effectively deal with people in a hospitality work environment. Topics include effective communication, orientation and training, managing productivity, team building, managing conflict, and professional development.

Marketing and Sales

Hospitality Sales and Marketing 472
Students will be introduced to hospitality markets, consumer preferences, pricing strategies, revenue maximization, advertising, promotions, channels of distribution, and public relations.

Accounting and Finance

Basic Hotel and Restaurant Accounting 261
This course provides a basis for understanding hospitality accounting concepts and procedures, the processing of hospitality financial data, and the flow of financial information in the accounting cycle that results in the production of financial statements.

General Management

Hospitality Facilities Management and Design 281 
In this course students will learn about managing maintenance needs, electrical systems, heating, ventilation, lighting, laundry, telecommunication, safety and security systems, lodging planning and design, and renovation.

Management Technology in the Hospitality Industry 468
This course provides an overview of the information needs of lodging properties and food service establishments. It focuses on computer-based property management systems for both front office and back office functions; examines features of computerized restaurant management systems; describes hotel sales computer applications, revenue management strategies, and accounting applications; addresses the selection and implementation of computer systems; focuses on managing information systems; and examines the impact of the Internet and private intranets on the hospitality industry.

International Hotel Management 428
This course provides the background every graduate will need in today's rapidly changing global marketplace. It prepares students to plan, develop, market and manage hotels in the International arena. It gives students a solid foundation for understanding and managing cultural diversity in the workplace and emphasizes the importance of protocol in international interactions.

Understanding Hospitality Law 391
This course teaches students all the legal issues involved in running a lodging operation. Students will learn basic legal principles governing hospitality operations as pertaining to the hotel-guest relationship, the hotel's duties to guests and others, the hotel and its employees, and laws relating to general hotel operation. 

Upon completion of the program, students will receive two diplomas: one from the Educational Institute of the American Hotel and Lodging Association, and the other from Imperial Hotel Management College.

Practical Training Component

As in other professional training programs such as law, medicine or business administration, the importance of practical work experience cannot be underestimated. As previously mentioned, once enrolled in the program, students will be placed in training positions at affiliated hotels to work side by side with hotel staff members. Students will gain invaluable work experience in practically every department of a full-size hotel, for example:

Front office
Human resources
Receiving
Administration
Housekeeping
Guest services
Food & beverage
Sales & marketing
Information systems
Accounting & finance
Convention management
Maintenance & engineering

Upon completing the Executive Hotel Management program, an IHMC graduate would have gained work experience in not one, but all major departments of a full-size hotel. In most cases, our graduates would have experienced training in two to three different types of internationally branded hotels in Canada, from downtown business hotels to resort centres. 

The college is affiliated with various hotels and resorts across North America participating as our 'hotel campuses.' Staff members at these affiliated hotels are trained to guide and assist students so as to ensure that they receive the best training and work experience. Upon graduation, students may receive reference letters from Hotel General Managers or Department Heads acknowledging their work experience and contribution at various hotels during the 9-month program.

In summary, the Executive Hotel Management Diploma Program focuses on creating practical competence and therefore confidence. The program meets the challenge of providing students exposure and effective training in a fully operational, standards-oriented environment. This unique combination of management plus practice means that when students graduate, they will be immediately operational in almost any entry-level position in the industry. More importantly, it means students will have the business know-how to become an effective member of a management team.